Privacy Policy

Last updated 28 October 2026

Fynega is a subscription service provided by Clix Capital Pty Limited (ACN 169 978 438) trading as Neallus ("Neallus", "we", "us"). This policy explains how we handle personal information in Fynega. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

In short

  • We collect only what we need to run your account and make your videos.
  • Your videos are made on our own servers. We don't send your scripts, photos, videos or voice to outside AI services.
  • We don't sell your information, show you ads, use tracking cookies, or train AI models on your content.
  • You can delete your videos, presenters and voices at any time, or close your account and delete everything.

1. What we collect

Account details
Your name, email address, password (stored only in a scrambled, one-way form), plan, and the date you accepted our terms.
Content you create
Video titles and scripts, background images, and the videos we make for you.
Presenters and voices
Photos and videos of presenters, voice recordings used for voice cloning, and the consent details you record (the person's name, notes and any signed form). A person's face and voice can identify them, so we treat these as sensitive and use them only to make your videos.
Payment details
If you pay for a plan, your payment is handled by our payment provider. We see your plan and billing history, but we don't receive or store your full card number.
Technical information
Our servers automatically log your IP address, browser type, the pages you request and the time, so we can keep the service secure and fix problems.
Messages
Anything you send us by email, such as support requests.

We collect this information from you directly when you use Fynega or contact us. You can browse our website without an account, but you need one to make videos.

2. Information about other people

If you upload a photo, video or voice of someone else, you must have their permission and tell them how it will be handled, including by pointing them to this policy (see our Terms of Use). If you are that person and didn't agree, contact us at [email protected] and we'll investigate and, where appropriate, delete it promptly.

Stock presenters in Fynega are generated by AI and are not real people.

3. How we use it

  • to create and run your account, and to make, store and deliver your videos;
  • to apply your plan's features and limits, and to bill you;
  • to keep Fynega secure, prevent misuse (including checking that presenters have been added with permission), and meet our legal obligations;
  • to answer your questions and send you service messages, such as changes to your plan or these policies; and
  • to fix problems and improve Fynega, using technical information and statistics, not the content of your scripts or media.

We don't sell or rent personal information, and we don't use your content to train AI models.

4. Automated processing

Fynega uses computer programs to make your videos: to turn text into speech, animate and lip-sync the presenter, and remove backgrounds. These programs work only on the content you provide for that video. Plan limits, such as monthly minutes, are applied automatically. We don't use automated programs to make decisions that significantly affect your rights or interests.

5. Who we share it with

We share personal information only with:

  • service providers who help us run Fynega, such as our server hosting provider, the provider of extra computing power we use to render videos, our email provider and our payment provider. They may use the information only to provide their services to us;
  • professional advisers, such as lawyers and accountants, where needed;
  • authorities, where required or authorised by law, or to prevent serious harm or unlawful activity; and
  • a buyer of our business, if Fynega is sold, on the condition that they protect it as this policy describes.

Other Fynega users can't see your account, scripts, videos, presenters or voices.

6. Storage and overseas disclosure

Fynega's main server, which stores your account and content, is located in Germany. When we use extra computing power to render videos, your script and presenter media may be processed on servers located outside Australia (for example in Europe or the United States) for the time it takes to make the video, and are then deleted from those servers. We take reasonable steps to ensure these providers protect personal information in a way consistent with the Australian Privacy Principles.

7. Cookies

We use a single cookie to keep you signed in and to protect forms against misuse. We don't use advertising, analytics or tracking cookies, and we don't load third-party trackers.

8. How long we keep it

  • Your account information is kept while your account is open.
  • Videos, presenters and voices are kept until you delete them or close your account. Deleting them deletes their files.
  • Working files used to make a video are deleted when the video is finished. Background cut-outs are kept on our render servers for up to 30 days so repeat videos are faster, then deleted.
  • Copies in our backups are overwritten in the normal backup cycle.
  • Server logs are kept for a limited period for security.
  • We keep billing records for as long as tax law requires.

9. Security

We use encrypted connections (HTTPS), store passwords in a scrambled one-way form, limit who can access our systems, and keep each user's content separate. No system is perfectly secure; if a data breach is likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.

10. Access, correction and deletion

You can see and change most of your information yourself: update your name and password on your account page, and delete videos, presenters and voices at any time. You can close your account from your account page, which deletes your account and its content.

You can also ask us for access to, or correction of, the personal information we hold about you by emailing [email protected]. We'll respond within 30 days. We may need to confirm your identity first.

11. Emails from us

We send service emails about your account and plan. We'll only send marketing emails if you've agreed to receive them, and every marketing email will include a way to unsubscribe.

12. Questions and complaints

If you have a question or a complaint about how we've handled your personal information, please contact our privacy officer at [email protected]. We'll acknowledge your complaint promptly and aim to resolve it within 30 days.

If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, by email at [email protected], or by phone on 1300 363 992.

13. Changes to this policy

We may update this policy, for example when we add features or the law changes. We'll tell you about significant changes by email or in the app. The date at the top shows when it was last updated.

Clix Capital Pty Limited trading as Neallus, ACN 169 978 438
Email: [email protected] · Web: neallus.com